Invalid dimensions
The width, height, or aspect ratio differs from the portal requirement. Resize from the original and avoid stretching the face.
Government form photo diagnostics
Photo Upload Error Fixer
Find likely causes of “invalid dimensions,” “file too large,” and “unsupported format” errors before trying another upload. Your photo is inspected in your browser.
Diagnose My PhotoFree browser check
Check the rejected image
For an exact diagnosis, keep the portal instructions open and enter its stated dimensions, maximum file size, and format after selecting the photo.
Choose the rejected photo
JPG, PNG, WebP, HEIC, or HEIF · checked locally in your browser
What the error usually means
Match the message to the right fix
File too large
The image exceeds the maximum KB or MB value. Compress it gradually and confirm important facial or signature details remain clear.
Unsupported format
The portal may require JPG or PNG and reject HEIC, WebP, or a file whose extension does not match its actual contents.
Related tools
Fix the detected problem
Use the original image whenever possible. Repeatedly editing an already compressed download can reduce clarity.
Frequently asked questions
Why does a government website reject my photo?
Common technical causes include a file above the permitted KB limit, incorrect pixel dimensions or aspect ratio, and an unsupported format such as HEIC. Portals may also apply photo-content rules that an automated file check cannot confirm.
How do I fix an invalid dimensions error?
Copy the required width and height from the portal, compare them with the diagnostic result, and use the Image Resizer or Passport Photo Maker when they do not match.
How do I fix a file too large error?
Enter the portal's maximum KB value. If the file is above it, use the Image Compressor and choose the clearest result that remains within the stated limit.
Why is an iPhone photo an unsupported format?
Many iPhones save photos as HEIC or HEIF, which some application portals do not accept. Convert the original to the requested JPG or PNG format before uploading.
Are photos uploaded while checking them?
No. File inspection runs locally in your browser. Following a link opens another EasyQuickTool utility; each tool explains its own processing behavior.
Does passing these checks guarantee acceptance?
No. The checker covers technical properties visible to the browser. The portal may also assess the face, pose, lighting, background, recency, filename, or other application-specific rules.
Need to rebuild the photo correctly?
Choose a country or document preset, align the face, adjust the crop, and download a standard digital photo.
Open Passport Photo Maker